Technical Support Engineer
Job Summary
Experienced in enterprise support, the full-time remote Technical Support Engineer will manage complex technical issues end-to-end, lead customer escalations, and troubleshoot networking and SaaS environments while collaborating with Engineering and Product teams.
Key responsibilities
- Own complex customer issues from intake and triage through resolution and follow-up, ensuring clear communication and documentation
- Lead high-impact customer escalations, driving coordination and restoration efforts
- Troubleshoot enterprise networking and visibility issues, including TCP/IP, DNS, and Linux-based appliances
Required qualifications
- 6+ years in Technical Support Engineering, Systems Engineering, Network Engineering, SRE, DevOps, or similar roles
- Strong enterprise networking fundamentals and hands-on troubleshooting experience
- Proficient in Linux troubleshooting and command-line skills
- Experience with REST APIs, HTTP/HTTPS, SAML, OAuth, and certificates
- Hands-on experience with tools such as Wireshark, tcpdump, and strong log-analysis skills
Complete Job Description
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