Technical Support Engineer
Job Summary
Providing advanced technical support remotely, the full-time Technical Support Engineer will respond to customer inquiries, manage technical escalations, and promote product adoption to ensure customer success.
Key responsibilities
- Respond to customer support inquiries via chat, phone, and email quickly and accurately
- Coordinate solutions for technical escalations and engage accounts to maximize product value
- Collaborate with cross-functional teams to advocate for customer needs and contribute to the knowledge base
Required qualifications
- 2+ years of experience in customer support within a SaaS or technical software environment
- Proficiency in HTML, CSS, JavaScript, or other object-oriented languages, along with API usage
- Strong technical curiosity and a commitment to understanding product functionalities
- Empathetic approach to customer issues with a focus on driving their success
- Ability to adapt to flexible working hours, including weekends and nights
Complete Job Description
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