Technical Support Engineer
Job Summary
To provide exceptional technical support, the full-time Technical Support Engineer will assist clients with troubleshooting software and hardware issues, collaborate with cross-functional teams, and ensure effective communication while working remotely.
Key responsibilities
- Provide efficient and effective technical support to customers
- Diagnose and troubleshoot software and hardware issues related to the product
- Document and track customer issues, resolutions, and best practices to contribute to the knowledge base
Required qualifications
- Proven experience in technical support, preferably in data backup or storage solutions
- Strong knowledge of Veeam data backup products and ecosystem (e.g., VMware, Microsoft Hyper-V)
- Advanced user or administrative level experience with Ubuntu Linux and Windows Server
- Strong knowledge of server hardware
- Proficiency in English and Italian is required
Complete Job Description
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