Technical Support Engineer
Job Summary
Providing enterprise-level assistance, the full-time Technical Support Engineer I will diagnose and troubleshoot software and hardware problems, assist customers with application installations, and resolve network issues while working remotely.
Key responsibilities
- Diagnose and troubleshoot technical issues, providing solutions via email, chat, or phone
- Own reported customer issues, ensuring they are resolved and properly logged
- Research and identify solutions for software and hardware issues, escalating unresolved problems to appropriate teams
Required qualifications
- High school diploma or equivalent; bachelor's degree in IT or related field preferred
- Up to 3 years of experience in a technical support role
- Hands-on experience with Windows, Linux, and Mac OS environments
- Familiarity with remote desktop applications and help desk software
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
Complete Job Description
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