Technical Support Engineer
Job Summary
Providing advanced technical support to enterprise customers, the full-time Technical Support Engineer will troubleshoot complex software and system issues, manage support cases, and deliver high-touch customer service in a remote work-from-home environment.
Key responsibilities
- Diagnose and resolve complex software, server, networking, and configuration issues
- Manage support cases to ensure timely tracking, escalation, and resolution within SLA targets
- Create and maintain Knowledge Base articles and technical documentation
Required qualifications
- At least 1 year of Linux experience in a technical support or help desk environment
- Knowledge of Linux and/or Windows Server management
- Understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL, Exchange, and email systems
- Experience using WebEx or similar remote troubleshooting tools
- Ability to work evening and weekend shifts
Complete Job Description
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