Technical Support Engineer
Job Summary
Supporting HVAC field engineers and technicians, the full-time Technical Support Engineer will provide level 2 technical assistance remotely on Direct Digital Controls and Building Automation Systems (BAS), focusing on IT-related troubleshooting and problem resolution.
Key responsibilities
- Troubleshoot and resolve escalated server, network, and control system issues
- Create and document solutions and application articles for the support Knowledge Base
- Manage cross-functional teams to address escalated customer or product issues
Required qualifications
- Degree or diploma in Computer Science, Engineering, Information Technology, or a related field with 6+ years of technical support experience
- Strong diagnostic and troubleshooting skills
- Experience with Windows Server configuration and administration, Active Directory, and IIS
- Knowledge of networking protocols and troubleshooting, including DNS, HTTP, and TCP/IP
- Familiarity with SQL database management and Powershell scripting
Complete Job Description
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