Technical Support Engineer

Job Summary

To support a growing team, the contract-to-hire Technical Support Engineer will drive the resolution of complex customer issues, working remotely while collaborating with frontline support, engineering, and product teams.

Key responsibilities

• Serve as the primary escalation point for complex issues, owning the investigation through resolution
• Troubleshoot technical problems across platform functionality, integrations, and system behavior
• Create and maintain internal knowledge articles and provide technical guidance to frontline teams

Required qualifications

• 2-5+ years in Technical Support, Support Engineering, or a similar customer-facing technical role
• Strong analytical and troubleshooting skills, with the ability to read application code
• Experience working with APIs (REST), webhooks, and tools such as Postman or curl
• Proficient in interpreting logs and managing tickets in a case management system
• Ability to work cross-functionally in a fast-paced environment