Technical Support Engineer
Job Summary
Providing exceptional support and customer service, the full-time Technical Support Engineer Tier 1 will work remotely to troubleshoot and resolve customer issues, collaborate with engineering teams, and enhance the customer support process across various platforms.
Key responsibilities
- Provide timely and efficient technical support to customers through various communication channels
- Troubleshoot and resolve customer issues, ensuring full product functionality post-troubleshooting
- Collaborate with engineering and product teams to address technical challenges and incorporate customer feedback
Required qualifications
- Strong expertise in Microsoft Windows operating systems
- Familiarity with PowerShell scripting and basic script understanding
- Proficiency in Mac OS and/or Linux platforms
- Previous experience in technical support or customer service roles
- Advanced English proficiency (C1-C2 level) is required
Complete Job Description
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