Technical Support Engineer
Job Summary
Working remotely on a full-time basis, the Technical Support Engineer will serve as the first point of contact for customers, managing support tickets, conducting onboarding sessions, and resolving technical questions related to the PreVeil platform.
Key Responsibilities
- Serve as the first responder for incoming customer questions and issues via service tickets and email
- Manage a high volume of tickets efficiently while maintaining excellent quality and customer satisfaction
- Conduct onboarding sessions for new customers and coordinate follow-up training as needed
Required Qualifications
- 2-4 years of experience in customer support, help desk, or a customer service role
- Associate's or Bachelor's degree in IT or a related field, or equivalent practical experience
- Outstanding customer service skills with a genuine desire to help people
- Comfortable presenting and leading training sessions over Zoom
- Familiarity with Windows and Mac operating systems and common email clients
Complete Job Description
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