Technical Support Engineer, Azure

Job Summary

Providing hands-on technical support for Napster's API and Azure platform, the full-time Technical Support Engineer, API / Azure will assist developers, enterprise customers, and Microsoft engineers in integrating and deploying solutions while troubleshooting technical issues and building support documentation.

Key Responsibilities

• Support developers and enterprise customers with API integration and deployment issues
• Investigate and resolve technical support issues, creating clear reproductions and escalation reports
• Build and maintain troubleshooting guides, known-issue articles, and other support documentation

Required Qualifications

• 3+ years of experience in technical support engineering or similar technical customer-facing roles
• Experience supporting APIs, SDKs, or cloud services
• Strong understanding of REST APIs, authentication, and client/server debugging
• Ability to create clear technical documentation and troubleshooting guides
• Experience working directly with developers and enterprise customers