Technical Support Engineer Central Mtn

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Thu, May 09, 2024

Job Category: Information Technology

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for a Technical Customer Support Engineer.

Key Responsibilities:

Working a customer-facing third-tier support queue
Deep diagnosis of customer issues, including lab reproduction and source-code analysis
Engaging with Engineering teams to provide prompt and high-quality workarounds and solutions

Required Qualifications:

Strong experience supporting an international customer base
At least 5 years working in a technical support and/or escalation engineer role
Expertise in Linux-based systems, their management, operation and application stacks
Good understanding of current security technologies and risks
Excellent understanding of TCP/IP network protocol suite including packet capture analysis

COMPLETE JOB DESCRIPTION

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Job is Expired

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