Technical Support Engineer Central Mtn

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, May 09, 2024
This job expires in: 10 days

Job Summary

A company is looking for a Technical Customer Support Engineer.

Key Responsibilities:
  • Working a customer-facing third-tier support queue
  • Deep diagnosis of customer issues, including lab reproduction and source-code analysis
  • Engaging with Engineering teams to provide prompt and high-quality workarounds and solutions

Required Qualifications:
  • Strong experience supporting an international customer base
  • At least 5 years working in a technical support and/or escalation engineer role
  • Expertise in Linux-based systems, their management, operation and application stacks
  • Good understanding of current security technologies and risks
  • Excellent understanding of TCP/IP network protocol suite including packet capture analysis

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