Technical Support Engineer II

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Apr 13, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Technical Support Engineer II for the Scores Software Team.

Key Responsibilities

Provide hands-on support and troubleshooting for on-premise and AWS Cloud deployments
Coordinate with a distributed support team to manage ticket queues and maintain internal knowledge base articles
Diagnose cloud-related performance and configuration issues using AWS tools and escalate complex problems as needed

Required Qualifications

Bachelor's in Computer Science or related disciplines
2-3 years of relevant software technical support experience
Experience with the AWS Cloud Computing environment
Basic knowledge of Application Support, PaaS, IaaS, and SaaS
Experience in a programming language (Java, Python, .Net, C/C++)

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