Technical Support Engineer II
Job Summary
Supporting diverse client environments, the full-time remote Technical Support Engineer II will resolve complex technical issues, manage infrastructure systems, and mentor junior technicians while ensuring exceptional service delivery.
Key responsibilities
- Resolve escalated support requests and troubleshoot Windows, macOS, Microsoft 365, networking, and server-related problems
- Configure and support Windows Server environments and assist with networking and security tasks
- Provide guidance and mentorship to Level I technicians while collaborating with the technical team
Required qualifications
- CompTIA A+ and/or Network+ certification required (must be obtained within 6 months of employment)
- Strong knowledge of Windows 10/11 and Windows Server 2016, 2019, and 2022
- Working knowledge of SonicWall firewalls and Datto Networking
- Experience with Microsoft 365 Office Suite and cloud services including Intune
- Experience with Azure and/or AWS is a plus
Complete Job Description
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