Technical Support Engineer Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineer Manager will oversee advertiser and partner relationships, manage team performance, and drive technical solutions while operating in a remote/hybrid environment based in New York City or Chicago.

Key responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
• Own and manage relationships with advertisers and partners across various segments, ensuring user-centric solutions are delivered
• Act as the escalation point for complex technical issues, guiding the team through high-severity problems and driving continuous improvement

Required qualifications

• 2+ years of experience in people/team management within client-focused technical teams, with a total of approximately 5+ years in Support/Solution/Partner Engineering
• Experience in Ad Tech, MarTech, or eCommerce sectors
• Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
• Demonstrated ability to manage ambiguity and build stakeholder relationships effectively
• Proficiency in leveraging AI to enhance work quality and champion AI experimentation within the team