Technical Support Engineer, PACS

Job Summary

Providing expert support and troubleshooting for healthcare IT systems, the full-time remote Technical Support Engineer, PACS will serve as the primary contact for customer inquiries, manage escalated technical issues, and collaborate with cross-functional teams to enhance service quality and operational success.

Key responsibilities

• Serve as the primary PACS technical support resource for healthcare IT projects and provide second-level support for PACS/RIS systems
• Respond to customer inquiries through various channels, ensuring timely and professional communication while coordinating project tasks
• Monitor support queues, maintain detailed records of incidents, and contribute to continuous improvement initiatives in support processes

Required qualifications

• Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in IT support roles, with at least 3 years in a healthcare or radiology-focused technical support position
• Strong knowledge of Windows and Linux operating systems, along with experience in MSSQL database management and networking concepts
• Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems
• Proven ability to troubleshoot complex software applications and experience with public cloud environments