Technical Support Engineer - UK
Job Summary
Supporting the UK customer base, the full-time Technical Support Engineer - Cloud & Hosting will provide advanced technical assistance for cloud-hosted applications, troubleshoot complex issues, and collaborate with infrastructure teams, all while working remotely.
Key Responsibilities
- Provide advanced technical support for cloud-hosted applications in an Azure environment
- Troubleshoot issues related to database refreshes, application errors, and performance degradation
- Document solutions and contribute to knowledge base articles while collaborating with Hosting and Infrastructure teams
Required Qualifications
- Strong experience with Microsoft Azure (IaaS/PaaS)
- Solid understanding of SQL Server and database management
- Experience supporting hosted/SaaS applications
- Ability to diagnose performance issues and system errors
- Familiarity with incident management tools (e.g., Zendesk or similar)
Complete Job Description
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