Technical Support Engineering Lead

Job Summary

Leading the technical support function for a developer-facing API platform, the full-time Technical Support Engineering Lead will troubleshoot complex technical issues, create support processes, and manage escalations while eventually overseeing a team of technical support engineers.

Key responsibilities

• Lead technical support for APIs, SDKs, integrations, and enterprise deployments
• Troubleshoot and resolve complex customer and developer issues
• Create and improve escalation processes and support documentation

Required qualifications

• 6+ years of experience in technical support engineering or a related technical customer-facing role
• 2+ years of experience leading support processes or technical support teams
• Experience supporting APIs, SDKs, SaaS platforms, or technical enterprise products
• Strong understanding of REST APIs, authentication, and cloud-based systems
• Experience creating troubleshooting guides and support documentation