Technical Support Engineering Manager

Job Summary

A company is looking for a Manager, Technical Support Engineering.

Key Responsibilities

• Ensure accurate ticket prioritization and manage escalations effectively
• Coach and train the team on technical skills and problem-solving
• Analyze trends in tickets and suggest improvements for efficiency

Required Qualifications

• 3+ years of experience in coaching and leading teams
• Empathy for clients and understanding of their business needs
• Strong collaboration skills with clients and cross-functional partners
• Ability to understand complex technical issues
• Desire to improve processes and drive efficiency