Technical Support Engineering Manager

Job Summary

Driving the success of enterprise developers, the full-time Technical Support Engineering Manager will oversee the developer journey from onboarding to production deployment, ensuring smooth integration and ongoing growth while working remotely.

Key responsibilities

• Own the developer journey, managing onboarding, implementation, and adoption of Napster's API
• Drive account health and usage signals, proactively addressing integration stalls and identifying expansion opportunities
• Act as a technical success partner within the Microsoft ecosystem, collaborating with Business Development and cross-functional teams

Required qualifications

• 6+ years in Developer Success, Customer Success, Technical Account Management, or a similar technical post-sale role
• Hands-on experience with REST APIs, SDKs, and developer tooling
• Proven track record of guiding technical customers from onboarding to production, particularly with enterprise accounts
• Familiarity with the Microsoft developer ecosystem, including Azure and GitHub, is a strong plus
• Comfortable managing both commercial and technical outcomes related to adoption and retention