Technical Support Engineering Manager

Job Summary

Transforming technical support operations, the full-time remote Technical Support Engineering Manager will lead a team focused on enhancing efficiency through AI and automation, while managing hiring, coaching, and performance metrics.

Key responsibilities

• Drive efficiency and effectiveness in the technical support function
• Deploy AI and automation strategically to improve workflows
• Build and develop a team that fosters growth and retention

Required qualifications

• Experience managing a technical support or customer engineering team
• Proven track record of improving operational functions
• Comfort with AI and automation in operational contexts
• Knowledge of security concepts to coach the team effectively
• Strong people management skills including feedback and career development