Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive team performance, and manage complex escalations while operating in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, setting goals and metrics while ensuring user-centric solutions to partner problems
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with approximately 5+ years in a Support/Solution/Partner Engineering role
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and debugging complex integrations
- Ability to manage ambiguity and stakeholder relationships effectively
- Proficiency in leveraging AI to enhance work quality and champion experimentation within the team
Complete Job Description
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