Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive team performance, and manage complex technical escalations in a remote/hybrid capacity based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, setting clear objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions while personally engaging on priority accounts
- Act as the escalation point for complex technical issues, guiding the team in resolving high-severity problems
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and debugging complex multi-system integrations
- Demonstrated care for team health and advertiser outcomes, with the ability to manage ambiguity and stakeholder relationships
- Ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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