Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will manage advertiser and partner relationships, drive team performance, and oversee complex technical escalations while working remotely or in a hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting clear objectives and ensuring accountability
- Own relationships and metrics for partners and advertisers, providing user-centric solutions and engaging on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of management experience leading client-focused technical teams, with a total of 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting (Python or shell), SQL, and debugging complex integrations
- Proven ability to manage ambiguity and stakeholder relationships effectively
- Demonstrated capability to leverage AI for enhancing work quality and decision-making
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,198 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
