Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive key programs, and enhance the technical capabilities of the team while operating in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, setting clear objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring the team understands partner problems and delivers user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team through high-severity problems and driving resolution
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, along with SQL and data analysis
- Demonstrated care for team health and advertiser/partner outcomes
- Ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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