Technical Support Engineering Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive key programs, and guide complex technical escalations in a remote/hybrid environment based in New York City or Chicago.

Key responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and providing hands-on support when needed
• Manage performance and foster a psychologically safe, inclusive environment while promoting team development through coaching and exposure
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize needs and drive continuous improvement

Required qualifications

• 2+ years of people/team management experience in client-focused technical teams, with approximately 5+ years in a Support/Solution/Partner Engineering role
• Experience in Ad Tech, MarTech, or eCommerce
• Strong technical skills in scripting for data manipulation and API integrations, along with proficiency in SQL and data analysis
• Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
• Proficiency in leveraging AI to enhance work quality and champion AI experimentation within the team