Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance, and manage complex technical escalations while working in a remote/hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, ensuring accountability for outcomes and modeling excellence
- Own relationships and metrics for advertisers and partners, delivering user-centric solutions and engaging on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and improvements
Required qualifications
- 2+ years of people/team management experience with a strong background in Support/Solution/Partner Engineering (5+ years overall)
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation, API integrations, and SQL data analysis
- Proven ability to manage ambiguity and make timely decisions while maintaining stakeholder relationships
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency
Complete Job Description
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