Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive key programs, and enhance team capabilities while operating in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, setting objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and engages with priority accounts
- Act as the escalation point for complex technical issues, guiding the team and directly engaging in challenging situations as needed
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of approximately 5+ years in support or engineering roles
- Strong technical skills in scripting for data manipulation, API integrations, SQL, and debugging complex systems
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Proficiency in leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,198 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
