Technical Support Engineering Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team development, and manage complex technical escalations in a remote/hybrid work environment.

Key responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
• Own advertiser and partner relationships, setting goals and metrics while delivering user-centric solutions
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize needs and drive continuous improvement

Required qualifications

• 2+ years of people/team management experience in client-focused technical teams, with approximately 5+ years in a Support/Solution/Partner Engineering role
• Experience in Ad Tech, MarTech, or eCommerce
• Strong technical skills in scripting for data manipulation, API integrations, SQL, and debugging multi-system integrations
• Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
• Proficiency in leveraging AI to enhance work quality and champion experimentation within the team