Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will manage advertiser relationships, oversee team performance, and drive program execution while working in a hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own and manage partner and advertiser relationships, goals, and metrics, ensuring user-centric solutions are delivered
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to resolve challenges
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a support or engineering role
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and debugging complex integrations
- Proven ability to manage ambiguity and make timely, high-quality decisions
- Familiarity with AI-driven solutions and tools to enhance operational efficiency
Complete Job Description
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