Technical Support Engineering Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will be responsible for managing advertiser and partner relationships, driving team performance, and guiding complex technical escalations in a remote/hybrid work environment.

Key responsibilities

• Lead, coach, and develop a regional team, setting clear objectives and holding team members accountable for outcomes
• Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and engages in priority accounts
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and improvements

Required qualifications

• 2+ years of people/team management experience in client-focused technical teams, with a total of approximately 5+ years in Support/Solution/Partner Engineering
• Experience in Ad Tech, MarTech, or eCommerce
• Strong technical skills in scripting, SQL, and debugging multi-system integrations
• Demonstrated ability to manage ambiguity and stakeholder relationships effectively
• Proven capability to leverage AI for enhancing work quality and championing experimentation