Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee partner and advertiser relationships, manage team performance, and drive technical support initiatives in a remote/hybrid work environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers while managing performance and fostering an inclusive environment
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and engages with priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of approximately 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Ability to manage ambiguity and make timely, high-quality decisions
- Proficiency in leveraging AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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