Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team development, and manage complex technical escalations, all while working remotely or in a hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead and coach a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
- Own advertiser and partner relationships across various segments, delivering user-centric solutions and engaging on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of people/team management experience with a strong background in Support/Solution/Partner Engineering (approximately 5+ years overall)
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in data manipulation, API integrations, SQL, and debugging complex systems
- Ability to manage ambiguity and make timely, high-quality decisions
- Proficiency in leveraging AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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