Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive key programs, and enhance team capabilities while working in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
- Manage advertiser and partner relationships, ensuring user-centric solutions and engagement on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions
Required qualifications
- 2+ years of people/team management experience with client-focused technical teams and 5+ years in a Support/Solution/Partner Engineering role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and debugging complex multi-system integrations
- Proven ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI experimentation within teams
Complete Job Description
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