Technical Support Engineering Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will manage partner and advertiser relationships, drive team development, and oversee complex technical escalations while operating in a remote/hybrid environment based in New York City or Chicago.

Key responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
• Own advertiser and partner relationships, collaborating with cross-functional stakeholders to deliver user-centric solutions
• Act as the escalation point for complex technical issues, guiding the team and directly engaging in high-severity problems as needed

Required qualifications

• 2+ years of team management experience in client-focused technical roles, with a total of approximately 5+ years in Support/Solution/Partner Engineering
• Strong technical skills in data manipulation and API integrations, with proficiency in languages such as Python and SQL
• Experience in Ad Tech, MarTech, or eCommerce environments
• Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
• Proven capability to leverage AI to enhance work quality and champion experimentation within the team