Technical Support Engineering Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations, all while operating in a remote/hybrid environment based in New York City or Chicago.

Key responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and providing hands-on support as needed
• Own advertiser and partner relationships across various segments, ensuring deep understanding of partner challenges and delivering user-centric solutions
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement

Required qualifications

• 2+ years of people/team management experience in client-focused technical roles, with approximately 5+ years in Support/Solution/Partner Engineering
• Experience in Ad Tech, MarTech, or eCommerce sectors
• Strong technical skills in scripting for data manipulation, API integrations, and SQL/data analysis
• Demonstrated ability to manage ambiguity and make timely, high-quality decisions
• Proficiency in leveraging AI to enhance work quality and championing AI experimentation within the team