Technical Support Engineering Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive key programs, and enhance the technical capabilities of the team while operating in a hybrid work environment based in New York City or Chicago.

Key responsibilities

• Lead, coach, and develop a regional team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
• Own advertiser and partner relationships, goals, and metrics, ensuring the team delivers user-centric solutions and engages with priority accounts
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions and continuous improvement

Required qualifications

• 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a Support/Solution/Partner Engineering role
• Background in Ad Tech, MarTech, or eCommerce
• Strong technical skills in scripting for data manipulation and API integrations, including experience with SQL and debugging complex systems
• Proven ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
• Experience leveraging AI to enhance work quality and championing AI experimentation within the team