Technical Support Engineering Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive team performance, and manage complex technical escalations in a remote/hybrid capacity.

Key responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers while setting clear objectives and holding the team accountable for outcomes
• Own advertiser and partner relationships, ensuring a deep understanding of partner problems and delivering user-centric solutions
• Act as the escalation point for complex, high-severity technical issues and collaborate with cross-functional teams to prioritize advertiser needs

Required qualifications

• 2+ years of people/team management experience leading client-focused technical teams, with a total of approximately 5+ years in a technical support role
• Experience in Ad Tech, MarTech, or eCommerce
• Strong technical skills in scripting (e.g., Python), SQL, and debugging complex multi-system integrations
• Demonstrated ability to manage ambiguity and make timely decisions while maintaining stakeholder relationships
• Proficiency in leveraging AI to enhance work quality and champion AI experimentation within the team