Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations while working in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team, setting clear objectives and holding members accountable for outcomes
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and engages on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a Support/Solution/Partner Engineering role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation, API integrations, SQL, and debugging
- Ability to manage ambiguity and make timely, high-quality decisions while managing stakeholder relationships
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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