Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships while driving team performance and managing complex technical escalations in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, setting clear objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and personally engaging with priority accounts
- Act as the escalation point for complex technical issues, guiding the team in resolution and recovery efforts
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a relevant field
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, as well as SQL and data analysis
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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