Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations while working in a hybrid capacity based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, ensuring accountability for outcomes and modeling excellence
- Own relationships with advertisers and partners, deeply understanding their needs and delivering user-centric solutions
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize needs and drive improvements
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with 5+ years overall in a technical support role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and debugging complex integrations
- Ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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