Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, manage team performance, and drive program execution while working in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and providing hands-on support as needed
- Own advertiser and partner relationships, focusing on user-centric solutions and engaging directly with priority accounts
- Manage complex technical escalations and collaborate cross-functionally to prioritize needs and drive continuous improvement
Required qualifications
- 2+ years of team management experience in client-focused technical roles, with a total of around 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Proven ability to manage ambiguity and stakeholder relationships effectively
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency
Complete Job Description
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