Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a regional team, ensuring accountability for outcomes and providing hands-on support as needed
- Own advertiser and partner relationships, collaborating with cross-functional stakeholders to deliver user-centric solutions
- Manage complex technical escalations, guiding the team through high-severity issues and driving continuous improvement initiatives
Required qualifications
- 2+ years of people/team management experience in client-focused technical roles, with a total of approximately 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in data manipulation, API integrations, and familiarity with relevant tools (e.g., SQL, Tableau, Postman)
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Proficiency in leveraging AI to enhance operational efficiency and championing AI solutions within the team
Complete Job Description
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