Technical Support Engineering Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid setting based in New York City or Chicago.

Key responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers while ensuring accountability for outcomes
• Own and manage relationships with advertisers and partners, ensuring user-centric solutions are delivered
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution

Required qualifications

• 2+ years of management experience leading client-focused technical teams, with a total of 5+ years in support or engineering roles
• Experience in Ad Tech, MarTech, or eCommerce sectors
• Strong technical skills in data manipulation, API integrations, and familiarity with relevant tools
• Proven ability to manage ambiguity and stakeholder relationships effectively
• Demonstrated capability to leverage AI to enhance work quality and decision-making