Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own relationships and metrics for advertisers and partners, engaging directly on complex situations and ensuring user-centric solutions
- Act as the escalation point for high-severity technical issues, collaborating with cross-functional teams to drive resolutions
Required qualifications
- 2+ years of people/team management experience with a background in Support/Solution/Partner Engineering (5+ years overall)
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and debugging complex integrations
- Proven ability to manage ambiguity and make timely, high-quality decisions
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 46,074 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
