Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance, and guide complex technical escalations in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, setting clear objectives and ensuring accountability for outcomes
- Own advertiser and partner relationships, ensuring a deep understanding of partner problems and delivering user-centric solutions
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize needs and drive continuous improvement
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a support or engineering role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Ability to manage ambiguity and make timely, high-quality decisions while managing stakeholder relationships
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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