Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Technical Support Engineering Manager will manage partner and advertiser relationships, drive team performance, and guide complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a team, setting clear objectives and holding members accountable for outcomes
- Own advertiser and partner relationships, ensuring the team understands their needs and delivers user-centric solutions
- Act as the escalation point for complex technical issues, driving resolution and supporting team recovery after setbacks
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams
- Strong background in Ad Tech, MarTech, or eCommerce with a minimum of 5+ years in a related field
- Proficiency in reading and writing complex scripts for data manipulation and API integrations (e.g., Python, SQL)
- Demonstrated ability to manage ambiguity and make timely high-quality decisions
- Familiarity with AI tools and a commitment to leveraging AI to enhance team performance
Complete Job Description
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