Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance, and manage complex escalations while operating in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team, holding them accountable for outcomes while engaging directly as needed
- Own advertiser and partner relationships, ensuring user-centric solutions and managing priority accounts
- Act as the escalation point for complex technical issues and drive continuous improvement through metrics and initiatives
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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