Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations while working in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability and operational excellence
- Own advertiser and partner relationships, goals, and metrics, while delivering user-centric solutions and managing complex situations
- Act as the escalation point for high-severity technical issues, collaborating with cross-functional teams to drive resolution and improvement
Required qualifications
- 2+ years of people/team management experience in client-focused technical roles, with approximately 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Proficiency in leveraging AI to enhance team performance and operational efficiency
Complete Job Description
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