Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will manage advertiser and partner relationships, drive team performance, and oversee complex technical escalations in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, setting clear objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships across segments, ensuring user-centric solutions and engaging personally on priority accounts
- Act as the escalation point for complex technical issues, guiding the team and directly engaging in high-severity problems as needed
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in reading and writing complex scripts for data manipulation and API integrations (e.g., Python, SQL)
- Demonstrated ability to manage ambiguity and make timely high-quality decisions
- Proven experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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