Technical Support Engineering Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Technical Support Engineering Manager will own partner and advertiser relationships, drive team performance and development, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead and develop a regional team, ensuring accountability for objectives and outcomes while acting as a player-coach
- Own relationships and metrics for advertisers and partners, ensuring user-centric solutions and engaging in priority accounts as needed
- Manage escalations of complex technical issues and collaborate with cross-functional teams to prioritize advertiser needs
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and debugging complex integrations
- Proven ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI experimentation within a team
Complete Job Description
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